Our customers' satisfaction is our number one priority.

We provide an exchange or refund for products that are unopened, undamaged, and unused. Return and exchange requests must be submitted within 72 hours of receiving your products.

To request an exchange or return, please email luminarnaturalskin@gmail.com or call (503) 505-9806.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery in the United States usually takes around 5 to 12 business days. Please note that if it is shipping internationally, it may take up to 15 business days to arrive.

If your order hasn't arrived after three weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to send us a message with the product you are looking for in the subject line. We will send you a notification when they are back in stock!